In the course of using the site  https://shivashaktikh.com/  being a customer of Shiva Shakti (“Company”, “We/we”, “Us/us,”, “Our/our”) or availing the services of the Company (“Services”), We may become privy to your personal information, including information that is of a confidential nature.

This Privacy Policy (“Privacy Policy/ Policy”) discloses the privacy practices for the Company with regard to your (“You/you” or “Your/your”) use of the Site or Services. 

This Privacy Policy describes our practices regarding, including your choices in relation to how we collect, store, use, share and secure your personal information. It also describes your choices regarding use, access and correction of your personal information and your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint. 

By visiting the Site or providing your personal information to Us, you agree to be bound by the terms and conditions of this Privacy Policy. Please read this Privacy Policy carefully. By using the Site or providing your personal information to Us, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access the Site or provide your personal information to Us.

We value the trust you place in us. That’s why we insist upon the highest standards for secure communication and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By mere use of the Site or otherwise consenting to provide us personal information, you expressly consent to our use and disclosure of your personal and non-personal information in accordance with this Privacy Policy. This Privacy Policy is subject to any other agreements between the Company and its customers.

We have taken all reasonable measures to protect the confidentiality of the personal information and shall not be held liable for disclosure thereof when in accordance with this Privacy Policy or in terms of the agreements, if any, with the customers. To preserve the confidentiality of all information you provide to us, the Company maintains the privacy principles mentioned hereinafter: 

The Company has policies and procedures concerning the collection, storage use and security of your information that will help protect your privacy. This Policy endeavours to help us serve you while maintaining strict privacy and security standards.

1. The Company will endeavour to only collect adequate, relevant and necessary information and will process such information fairly and lawfully for the purpose it is collected.

• Where the Company needs to perform the obligations it has promised you such as to provide the Services and to enable your use of The Company’s Services, including but not limited to dealing with enquiries and complaints made by or about you, relating to Services provided by The Company and to improve our Services.
• Where The Company needs to comply with a legal, accounting, reporting obligation, including compliance with requests from the Government of India or any Governmental Agency or Instrumentality of the Government.
• To send communications to you.
• To send statements, invoices and payment reminders to you and to collect payments from you as well as make payments if any to you.
• To provide third parties with statistical information about its customers in such a manner that any individual customer shall not be identifiable.
• To manage your employment with the Company.

2. Details of such information (collectively called “Information” or “information”) are as follows:

2.1. Personal Information

Personal information is Information collected that can be used to uniquely identify or contact you. Personal information for the purposes of this Privacy Policy shall include, but not be limited to:

• Contact information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number;
• Information to enable us to check and verify your identity, e.g. your date of birth, Passport / Voter ID details;
• Billing Information, such as debit card number, credit card number and billing address;
• Unique Identifiers, such as username or password;
• Reviews or ratings, account settings;
• Information provided to us through our Services, interaction with our staff, participation in surveys or otherwise provided to Us;
• Any other items of “sensitive personal data or information” as such term is defined under the applicable law; and
• Identification code of your communication device which you use to access the Site, and
• Any other Information that you provide during your registration process, if any, on the Site.

2.2. Customer Service Communications Information

The Company may collect personal information, non-personal or Other Information when you post or submit comments, questions, complaints or suggestions regarding the Site and/or the Services.

2.3.Other Information

1. We also collect information regarding your usage of the Site and Services (“Other Information”). Other Information includes, but is not limited to pattern of use of the Site by you, pages visited, posts/comments made on any page of the Site
2. With the help of back-end applications, we aim at providing better Services depending on the beneficiary’s line of interest. If you use a feature that requires payment of a fee options like NEFT or Card will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateways. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.
3. The Company can use technologies such as cookies, clear gifs, log files, and flash cookies for several purposes, including to help understand how you interact with our site, in order to provide a better experience.

2.4. Use of Information

2.5. The Company undertakes not to disclose (includes selling, sharing and renting) personal information collected by us at any time to any third party without your consent except in accordance with this Privacy Policy. However, The Company also reserves the right to disclose Information in good faith:

as required / permitted by law or any statutory authority;

• to protect and defend rights and interests of the Company, employees of the Company, other users or the general public;
• to enforce other policies of the Company;
• to address concerns raised by a third party.

2.6. We may use personal information to provide the Services. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; inform you about online and offline Services, and updates; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

2.7. In our efforts to continually improve our Services, we collect and analyse profile data about our users’ activity on our Site.

2.8. Information collected can be used by us within the Company or by its employees / consultants / contractors for analysis.

2.9. We may share personal information to help detect and prevent identity theft, fraud and other potentially illegal acts; prevent abuse of our Services; and to facilitate joint or co-branded Services that you request where such Services are provided by more than one entity.

3. Ownership of Rights

3.1. All rights, including copyright, in the Site are owned by or licensed to us. Any use of the Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any content available on or through our Site for commercial or public purposes. You may not modify, distribute or re-post something on the Site for any purpose.

3.2. The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Company is protected by copyright as a collective work under the applicable copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as copyright or license to use in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the Company is permitted. If copying, redistribution or publication of copyrighted material is expressly permitted by the Company, then no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

3.3. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on our Website or a website otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of the Company, unless otherwise stated.

3.4. The Company does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission.

4. Obligations of visitors/customers/users

To help us protect Information, the visitors/customers/users are required to maintain the privy of information, ensure strength of password by using a combination of alphabets, numbers and special character and keep changing the password on regular basis. The visitors/customers/users are also prohibited from communicating information provided by us to a third party unless required by law or in compliance with agreements entered between visitors/customers/users and the Company.

5. Disclaimer as to Loss

Although, the Company has ensured the security of Personal Information collected. However, considering the open nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). The Company assumes no liability whatsoever with respect to access of Information by Hackers.

Further, The Company does not warrant that the Site, The Company’s servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of the Site, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

6. Review

You may contact us through the Grievance Officer whose details are provided herein, to request access to your information or to request amendment to information which you consider incorrect or wrong. We shall consider and process such requests from you in accordance with applicable laws. However, we shall not be responsible for the authenticity of the information provided by you.

7. Your Consent

By using the Site and/ or by providing your information, you consent to the collection and use of the information you disclose on the Site or otherwise disclose by providing us such information, in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

You may refuse, revoke or withdraw the consent to The Company’s access to your information by contacting the Grievance Officer whose details are provided herein. However, such action may render it difficult / not possible for us to offer some of the Services.

The Company shall not be held liable in any manner if the Company is unable to perform its Services or if there is a deficiency in its Services due to your withdrawal or refusal of consent.

8. Changes to this Policy

The Company reserves the right to amend this Policy, from time to time, as required or in pursuance to change in relevant laws, without any prior intimation, advance notice and/or any concurrence from You. You are advised / requested to keep reviewing our Privacy Policy at periodic intervals.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. However, any substantial change to the Policy would be communicated to you through our website or through email as provided by you on the Site.

9. Grievance

In case of any grievance, in respect of the Privacy Policy, we may be contacted, through the below mentioned Grievance Officer from Mon to Sat (10:00 to 18:00) at the following coordinates:

Phone:  +855 12 813 817

Email: restaurant@shivashaktikh.com